Thank you for choosing Stellar Mill for your service and digital product needs. We are dedicated to offering high-quality services and digital products and ensuring our customers' satisfaction. Due to the nature of our offerings, our return policy is designed to address the specifics of services and digital products.
Cancellation and Refund Policy for Services
- Services can be canceled within 24 hours of purchase for a full refund.
- If a service is canceled after 24 hours but before the service has been rendered, a credit will be offered for future services.
- Once a service has been rendered, it cannot be canceled or refunded.
Refund Policy for Digital Products
- Due to the digital nature of our products, we do not typically offer refunds once the product has been downloaded or accessed. This is because digital products cannot be returned.
- Exceptions for refunds may be considered on a case-by-case basis for issues such as duplicate orders or technical problems (e.g., corrupt files, access issues). In such cases, please contact us within 7 days of purchase for support and potential refund consideration.
Process for Requesting Refunds
- Contact Us: To request a refund or report an issue with a service or digital product, please contact us at camille@stellarmill.com with your order number and details about the issue. We aim to resolve issues swiftly and satisfactorily.
- Review: Each request will be reviewed on a case-by-case basis. We may ask for additional information or details regarding the product or service issue.
- Outcome: You will be notified of the decision regarding your refund request via email. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Contact Us
For any questions or concerns about our return policy, or if you need assistance with a service or digital product you've purchased from us, please don't hesitate to contact us at camille@stellarmill.com. Your satisfaction is our priority, and we're here to ensure you have a positive experience with Stellar Mill.